Preventing timeouts

In a default configuration, if AutoVue Client/Server is inactive for a short time, it can time out. This can cause delays when the next user views a document. To prevent timeouts and delays, you can configure the Jetty application server and the BlueCielo web service to not time out.

Note    If your environment uses a different Java application server than Jetty, refer to that server's documentation for how to configure the corresponding settings.

To prevent viewer timeouts:

1. On the AutoVue server, open the file Jetty.xml in any text editor. By default, it is located in C:\Oracle\AutoVue\bin\jetty\etc.
2. Find and change the maxIdleTime setting to amount of time that you want the viewer to remain running before it times out, for example, 50000 (8.33 hours).
3. From the same location, open the file Jetty_DMS.xml in any text editor and change the setting with the same name to the same value.
4. In IIS Manager on the web server, configure the application pool that you specified during installation as described in Installing AutoVue Client/Server. In the advanced settings of the Process Model group, set the Idle Time-out setting to the equivalent number of minutes for the values that you set for the maxIdleTime settings. For example, 500.